Effective date: 03-11-2026 · Version: 1.0
Thank you for choosing StudyMBBS. This Policy explains how payments and refunds are handled. It forms part of the Terms and Conditions, and capitalised words have the meanings given there. This Refund Policy shall always be read with Clause 1 (Definitions and Interpretations) of the Terms and Conditions, Privacy Policy, and Anti-Piracy Policy.
1. Our Refund Policy
- 1.1 No Refunds Post-Purchase: Every StudyMBBS Subscription gives you immediate access to our Content, which can be viewed and attempted as soon as payment is made. For this reason, we are unable to offer a refund once a Subscription has been purchased, and a Subscription cannot be cancelled, changed, paused, transferred, or exchanged after payment. This is consistent with the standard practice across medical education platforms in India.
- 1.2 Free Demos and Content Scope: To help you make an informed choice, we offer free Content and demo lessons, and set out the full scope, features, and Validity Period of each Subscription on the Platform. We request you to review these before making a purchase. By completing a purchase, you confirm that you have reviewed them and accept this Policy.
- 1.3 Change of Circumstances: We understand that circumstances may change after a purchase (such as a change in exam schedules, personal circumstances, or non-use of the Subscription). While we regret that a refund cannot be given in these situations, our team will be glad to assist you with any technical difficulty you face in using the Platform.
2. Failed, Duplicate, and Excess Payments
- 2.1 Failed Payments: If your bank account, card, or UPI is debited but the Subscription is not activated, the amount is normally reversed automatically by your bank or payment gateway. If it is not reversed, write to us with the transaction reference within 30 days of the transaction. On verification, we will either activate the Subscription or refund the amount in full to the original payment source within 10 to 15 working days.
- 2.2 Duplicate or Excess Payments: Where you have paid twice for the same Subscription, or paid more than the amount due, the duplicate or excess amount will be refunded in full to the original payment source within 10 to 15 working days of verification.
3. Discontinuation of a Subscription
If the Company discontinues a paid Subscription, or Materially Reduces it (as defined in Clause 4.4 of the Terms), before the end of its Validity Period for reasons other than your breach, we will, at your option:
- Provide an equivalent Subscription,
- Extend the Validity Period, or
- Refund the unused portion calculated on a pro-rata basis for the remaining days of the Validity Period.
4. App-Store and Financed Purchases
- 4.1 App Store Purchases: Purchases made through Google Play or the Apple App Store are billed directly by the respective store. Any refund request relating to them is governed by the store’s own policy and must be raised directly with the store.
- 4.2 EMI and Financing Partners: Where a Subscription was paid through an EMI or loan partner, any amount refundable under Clause 2 or 3 will be paid directly to the lender to close or reduce the loan. Interest, processing fees, and charges levied by the lender are not refundable by the Company.
5. Printed Material
A damaged, defective, or incorrect item of printed notes or kits will be replaced if reported—along with photographs and the unopened outer packaging—within 48 hours of delivery.
6. Accounts Suspended for Breach
No amount is refundable where an Account is suspended or terminated for breach of the Terms or the Anti-Piracy and Unauthorised Download Policy. A chargeback or payment dispute raised for a transaction that does not qualify under this Policy constitutes a breach of the Terms.
7. Grievances and Contact Information
- 7.1 Contact Details: If you have any concern or grievance about a payment, please write to us or call/WhatsApp with your registered mobile number, order ID, payment date/amount, and transaction reference:
- Email: info@studymedicug.com
- Phone / WhatsApp: +91 81380 01236 (Monday to Saturday, 10:00 to 18:00 IST)
- 7.2 Response Timelines: We will acknowledge your request within 48 hours and respond within 7 working days. Any amount refunded is credited only to the original payment source, with a credit note issued under GST law; bank processing times may vary.
- 7.3 Statutory Rights: You may also approach the Grievance Officer under Clause 18 of the Terms. Nothing in this Policy affects any right you have under the Consumer Protection Act, 2019 that cannot be excluded by contract.